Returns & Exchanges
Due to the perishable nature of our premium chocolates, Godiva stands behind the quality of our products and offers replacements or refunds for items that arrive damaged or do not meet our freshness standards. Please contact our Customer Care team within 15 days of receipt to initiate a claim for any order issues.
Contact Customer Care
Reach out to our support team via phone or email with your order number and details regarding the issue with your chocolate order.
Provide Documentation
Submit clear photographs of the damaged product and the shipping packaging to help our quality assurance team evaluate the claim.
Review and Approval
Our team will review your request within 48 hours to determine if a replacement, store credit, or full refund is the appropriate resolution.
Resolution Processing
Once approved, replacement orders are prioritized for shipping, or refunds are issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing